Duty Bars Manager

Northumbria Students Union is looking for a keen and experienced Duty Bars Manager to work as part of a team of three to oversee the management of the building and its venues. You will have excellent customer care skills and will be responsible for delivering outstanding service to a wide range of customers. In particular you will be able to understand what makes a Students Union different to other venues, with values of student democracy and engagement at the heart of everything we do. The Bars department consists of the three Duty Bars Managers and up to 50 student staff on zero-hour contracts. Working in partnership with the technical, conference and facilities teams you will be responsible for the delivery of all the licenced trade and events and have operational management as a duty manager of the building and the health and safety of customers. The Duty Managers will work with the Assistant Head of Operations to ensure that all staff are trained and developed, that the business is efficiently and effectively managed and to support development of our services. As part of the bars management team each Manager will have portfolios ranging from stock, staff, EPOS to product development that will be allocated based upon skills and experience. Working hours will be flexible to meet the business needs and will involve 7 day working, evening and late night shifts to support the delivery of our events. Working with an annualised hours contract, shifts will be flexible, based around the academic calendar. The post also offers guaranteed and generous holidays at Christmas and Easter as well as management development opportunities and training. Application Process Application is by way of CV and cover letter by 5pm on 04 December 2024 . Your cover letter should demonstrate your understanding of a Student Union and how working here may differ from other venues. All applicants must be available for interview on 17 December 2024. Northumbria Students Union is one of the leading venues in Newcastle. We are a registered charity, here to serve the students of Northumbria University, but we are also a vital part of the city's music scene and host a wide range of conferences and events. For students the Students Union building is an important focus for their social and academic lives. It is a place students can feel part of a wider community, socialise with their peers and take part in a diverse range of extra-curricular activities. We know that students who spend time in the Union are more positive about the Union and benefit from a wider range of our services. Ensuring the Union continues to be the hub of student life on campus is essential part of the Unions success in the years to come. Whether a student or not, all customers can expect a high quality of service and to leave wanting to come back. As a Students Union we are also very different to most venues in the city. We offer a wide range of commercial and non-commercial services from the building, ranging from bars and entertainment to free advice for students and access to societies, a food bank and volunteering. The successful candidate will join the Unions team of experienced and enthusiastic staff who deliver this range of our services. The post reports to the Assistant Head of Operations, a key member of the Management team who in turn reports to the Head of Operations. The Union employs around 50 salaried staff throughout the year supplemented by nearly 80 student staff working a variety of shifts. Responsible for:Permanent & Student Supervisors & Assistants Salary:Grade M £28,981 £37,814 and 4% employers contributory pension Staff also benefit from a range of discounted offers available through the University; car parking subscription scheme on campus, access to University gym subscription and corporate travel scheme Hours:37.5 hours per week Monday to Sunday on a rota basis (5 days out of 7) including nights and weekends Annualised Hours: 1950 Annual Leave: 25 days + BHs increasing to 30 days + BHs after 5 years service. The organisation is closed over Christmas between 25 December to 2 January, so this is also an additional Annual Leave period Role Overview: To lead a team of supervisors and bar assistants to proactively provide an excellent welcome and experience to all customers and users of the venue, and to support colleagues in all departments to successfully engage students with the work of the Students Union, ensuring we remain a supportive , inclusive and fun venue. You will ensure that the operational delivery in all bars and outlets, and throughout the building, is always to the highest standards, that customer experience, safety and ethical management are at the heart of the unions operation and that every opportunity is taken to generate additional trading income in both the bars and event spaces, ensuring that profitability is maximised to make the Union sustainable into the future. Core Tasks: 1. Provide inspiring leadership to the Bars team, encourage innovation , and ensure robust plans are in place for their development and support. 2. Be an active participant in the commercial team, contributing to planning of operational delivery and deputising for colleagues as required. 3. Meet performance-related targets, including any commercial targets and take an interest in the development and delivery of the Unions overall business objectives. 4. Provide support to other teams and departments in the delivery of their plans and activities within and without the building to the highest standards and satisfaction of clients. These include a. Marketing staff in the delivery of our communications and promotions plans. b. Student Activities team in providing a rich, entertaining and safe programme of events which increase student engagement with, and participation in, the Union. c. Technical and facilities staff to deliver all events. d. The Sales and Events Manager in all commercial and public events. 5. Manage budgets as delegated, ensure best value in purchasing through strong supplier relationships and ensure that our spaces are always effectively and cost-efficiently staffed. 6. Ensure cash, inventory and stock is always secure and accurately accounted for. 7. Adhere to and deliver the Unions customer service policy and practice and ensure staff provide a swift and effective response to customer queries and complaints. 8. Ensure the smooth opening, closing and day-to-day operation of the premises, and maintain a positive working relationship with key University contacts. 9. Ensure the public and staff are safe at all times whilst on company premises, and act as Fire evacuation co-ordinator to ensure the safe evacuation of the building when required. 10. Ensure that the Union operates within its licence on a day-to-day basis, contribute to delivery of exceptional events and maintain positive relations with the licensing authorities as required. 11. Ensure that all equipment is kept in good repair, complies with relevant standards and that faults are promptly rectified. 12. Ensure that all public areas are kept clean and tidy, presentable and safe for the public at all times. 13. Maintain a personal licence. 14. Deputise for the Assistant Head of Operations as required. Other Duties 15. To ensure department delivers the highest standards of service as expressed through the Unions customer service standards. 16. To attend appropriate and relevant training events, courses and conferences as required. 17. To respect the democratic structure of the Students Union; the post holder will be expected to work closely with elected officers. 18. To abide by the Students Union governance, policies and procedures at all times. 19. To uphold the Students Unions environmental and wider corporate social responsibility practices. 20. To be committed to NSUs values of Supportive, Inclusive, Fun, Democratic, Ethical, Innovation and Excellence 21. The above is not an exhaustive list of duties and the post holder will be expected to undertake any other reasonable duties as may be required. Areas of focus : Across the team of three Duty managers key areas of responsibility are allocated to each manager.Whist Duty managers have shared responsibility for overall departmental operation this task allocation ensures there is a lead manager in each key area. Specific work and areas of focus will be communicated within the training and induction schedule and through ongoing line management processes. TPBN1_UKCT