Senior Luxury Sales Associate, KMG London

An exciting opportunity has arisen for a Luxury Sales Associate, to join one of the world’s leading specialist audio brands, KEF.The role is based in our new London experience centre and offers exciting opportunities to develop and influence future activities.About KEFKEF has earned a reputation as the premier manufacturer of stunning, audiophile-quality audio solutions for modern home theatre, hi-fi, pro-audio, custom installation & personal use applications. KEF products are distributed around the world and have won awards on both sides of the Atlantic.KEF’s strategy is to expand its product portfolio with premium wireless speaker products to capture a new consumer audience, beyond the traditional Hi-Fi consumer. This requires the establishment of new, high-quality offline and online distribution channels and requires a new approach to the market (incl. a strong focus on Ecommerce and Digital Marketing). This new strategy is part of an exciting journey for a well-established and profitable company with further opportunities for growth in the coming yearsRole summaryAs part of the KEF Music Gallery, you will be one of the key leading figure in our new brand experience centre.You will be working in a unique luxury experiential retail sales store and be a key contributor to its success and growth. You will be the ultimate host, and ensure of the right standards of service excellence for every customer interaction. Working for a leading high-end audio lifestyle brand, you will be able to sell premium and luxury products to a range of clientele and work comfortably in a non-traditional store environment. You will train and educate your colleagues and business partners in customer relations and sales excellence, and be able to establish this store as a long-standing destination retail space.You will have experience in luxury retail from both a sales and operational basis and be looking for an opportunity to bring entrepreneurial vision and ideas to a new creative initiative, resulting in real commercial outcomes.ResponsibilitiesBuild client and customer rapport through in store activations and service level, and own VIP networkAnalysing sales figures to maximise profits and drive in store results and sales opportunitiesBuild training for colleagues and business partners to learn from your experteseInterpret trends to facilitate future in store activities and events, having a brand-led but strong commercial focusAssist with and follow in store brand guidelines and display requirementsOffer feedback and input on how to improve flow and retail opportunity within the store environmentDeveloping in-depth product knowledge to advise customers and answer any queries they might haveProviding personalised shopping experiences by recommending items based on customers’ preferences and needsAct as the ultimate host to all attendees to the experience centre and get to know the regulars and repeat customers or clientsSupport Store manager on the day to day operations of the establishmentAct as a leader when the manager is away or off shopfloorMaintain the highest standards for overall store presentationEnsure best customer services and brand experience to customers to achieve high customers satisfactionKPI oriented to achieve sales targets.Meet sales goals while upholding high-quality standards.Ensure luxury after-sales service to customers in-storeAttend to customer complaints when necessaryLead by example to the team to acquire, build and maintain key customersImplement activities to drive customer repeat visit and build customer loyaltyHelp to coordinate and suggest in-store events with the Marketing teamReporting lineReporting to the Store Manager, KEF LondonWork closely with the UK Sales & Marketing teamWork with the wider European Sales & Marketing team to provide support for store visits and appointmentsCustomers / clientsPersonal qualificationsPrevious experience working in luxury retail sales is essentialEnthusiastic interest in AudioExperience of client relations and usage of CRM to capture and store information securelyAble to translate commercial aspirations into relevant retail strategy that feels aligned to brand visionStrong understanding of retail operationsProven track record of achieving sales targets in a premium environmentStrategic and innovative thinker with a strong commercial acumenGood project and stakeholder management skillsExperience of diverse cultures, and working with teams and/or companies outside of the UKA positive working attitude, good team-player, dedicated, and able to work independentlyEnthusiastic, self-confident, well presented and self-motivatedPassion for learning and continuous development of oneselfExcellent communication, interpersonal and organizational skills with people from different culturesGood command of spoken and written EnglishFamiliarity with basic people and time management requirements, including rotas and forward planningExcellent customer care skillsFor more company details, please visit our website at https://uk.kef.com/.We offer attractive remuneration package and long-term career development opportunities to the right candidate. Please send your full resume with current and expected salary by clicking "Apply".We are an equal opportunity employer. The information provided by you will be treated in strict confidence and used for recruitment purpose only.All personal data collected during the application process will be kept for 12 months after its completion, and will be destroyed thereafter.