Customer Service

We are looking for a Customer Service Representative for a transport company based in Huddersfield. Whilst experience in logistics isn't essential, it would be a distinct advantage. Full training provided for those from an alternative industry. There's lots to learn in this role, you'll provide support to customers who have questions or queries with deliveries. This could include correct paperwork, routes, updates, late deliveries, damaged deliveries, hazardous goods and import/export. Main duties to include: Taking inbound calls from customers Calling customers to update them Giving advice and appropriate vehicles, documents etc Update customers on lost, damaged or late deliveries Keep all systems up to date with correct customer and shipment details We are looking for: Experience of working in a telephone based customer service role Logistics, Import or Export experience would be an advantage but not essential Strong communication skills The ability to build relationships with customers Someone who keeps calm under pressure Benefits include: Up to £31,500 dep on exp No evening or weekend work Free parking and good public transport links Competitive benefits package If you're interested in this role, apply and submit your CV