1st Line IT Technician

1st Line IT Technician  Permanent Norfolk (Hybrid) to £28,000 (DOE) + Benefits  A 1st Line IT Support Technician wanted for a permanent, hybrid position. This is a fantastic opportunity to join an established & growing IT services business. Prior experience in IT Service Desk or Help desk roles is highly desirable. You will be working 2 days a week from home, immediate start ideally in October/November 2024. Key skills, experience + tasks include: 1st line technical support for Windows / Microsoft technical environments. Logging calls, trouble-shooting, diagnosis + IT problem resolution to 1st line level. Providing remote IT support for end-users, escalating calls were necessary + managing IT incidents within agreed SLAs. Tech Environment: Windows, AD, O365, desktop PCs, laptops, tablets, mobile devices, MS Exchange, DNS/DCHP, VPNs, firewalls, SharePoint, Azure AD. Benefits: £24-28k Salary (DOE) + Hybrid Remote + 25 days holiday (plus BHs) + pension + profit share + private healthcare + gym + free parking + enhanced maternity/paternity + more