Contact Center Agent

1st Line OSM Contact Centre Agent Location: London (on-site) Clearance: SC required The Opportunity: Work with one of the leading Digital transformation and IT service companies in the UK as a 1st Line OSM Contact Centre Agent. They work at the forefront of technology, partnering with government clients to provide cutting-edge solutions and to support vital services. The Role: As a 1st Line OSM Contact Centre Agent, you’ll play a crucial role in supporting government clients by managing incidents through specialised logging applications. Flexibility to carry out shift work is essential. You’ll be dealing with legacy infrastructure, for which comprehensive training will be provided, so you’ll be fully prepared to handle whatever comes your way. Essential requirements: • SC clearance • Flexibility to carry out shift work • Core Windows 2008/2012 Server Technology including knowledge of at least 3 of the following: Understanding of GPO and Active Directory, Active Directory, User Account Management, Analysis of Windows, Log Files, WIN7 Workstations • Knowledge of Exchange 2010/2013 • Familiarity with VMware technologies and server infrastructure • Strong understanding of Active Directory, GPO, and User Account Management • Experience with Windows 7 workstations and log file analysis • Ability to perform known implementation solutions • Strong problem-solving skills • Customer service-orientated mindset Benefits: • Salary: Up to £32,000 • Bonus: 5% • DV Bonus: 10% • Annual Leave: 25 days public holidays (3 flexible) • Pension: Double matching contributions of up to 10% • Perks at work: Employee Discounts • Employee assistance programme/ virtual GP For more information, please apply below or contact me directly. Contact: 02077806706 Email: [email protected] LinkedIn: Shay Campbell | LinkedIn 1st Line OSM Contact Centre Agent Reference- AMC/SCA/CCA