Reservations Manager

About Us: Beaverbrook is a collection of two luxury 5-star hotels. The Beaverbrook estate, which is nestled within the breathtaking Surrey Hills, spanning over 400 acres of idyllic countryside, and offers an array of rooms and suites that exude sophistication. The Urban Townhouse is based in the beautiful Chelsea in Central London, and boasts 14 suites, each styled and named after celebrated London theatres. Conde Nast recently hailed The Coach House, Beaverbrooks opulent on-site spa, as the 7th best destination spa in the UK. This follows recent features from esteemed travel writers such as Forbes, Vogue, and Luxury London. The Beaverbrook estate also enjoys a charming private cinema, exquisite event spaces and a breathtaking golf course reserved exclusively for members, along with an array of high quality and family friendly dining options. We are hiring a Reservations Manager at Beaverbrook to ensure smooth and efficient operations in the reservations department through prompt, effective, and proper reservations service for our country house hotel Beaverbrook and our London hotel Beaverbrook Town House.This role is pivotal in providing flawless, upscale, professional, and high-class guest service experiences. The Reservations Manager oversees and coordinates the pre-arrival process of special guests and VIPs, ensuring all booking processes meet Forbes standards while working towards budgeted targets. What youll be doing: Ensuring smooth and efficient operations in the reservations department. Delivering high-class guest service experiences. Overseeing and coordinate pre-arrival processes for special guests and VIPs. Managing all booking processes to meet Forbes standards. Working towards achieving budgeted targets. Who you are: Business or hospitality management qualifications are advantageous but not essential. Experience in Opera Cloud, Res Diary, TNG, and Synxis is desired. Experience in a 5* luxury hotel in a similar role. Understanding of the luxury market. Sales-driven, organised, and efficient. Shift Pattern:

40 hours per week. The ideal candidate will be flexible in working any 5 days out of 7. The hours for this position will typically consist of 09:00-17:30 Monday-Friday. Salary:

Up to £40,000 per annum dependent upon skills and experience plus Commission. Benefits In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook. As a member of our team, you can expect to receive: Competitive salary Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App Personal development support Wide range of recognised qualifications and development opportunities Discounted rates on Food & Beverage 28 days annual leave(including Bank Holidays), rising by 1 day each year for 5 years Pension Life Insurance Sick Pay Long Service Awards Recommend a friend scheme Cycle to work scheme

Uniforms And other local benefits

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