Customer Service Team Leader

My Wolverhampton based Distribution and Service client are looking for a Customer Service Team Leader to join their team on a full time and permanent basis.

The Customer Service Team Leader is a pivotal role responsible for overseeing the daily administrative operations and maintaining a productive and organised work environment.

Duties:-

* Leadership of the administrative team, overseeing daily tasks.

* Provide outstanding customer service by handling customer issues and ensuring they are kept updated throughout relevant processes.

* Book installation/site visit dates with customers and ensure all processes run smoothly.

* Administering all warranty and return claims

* Raising and management of customer site visits

* Take ownership of maintaining ticket system within the CRM system

* Administering the companies non-conformant report system, making recommendations to improve customer service.

* Play a pivotal role in keeping systems up to date with accurate product listings and pricing

* Liaising with internal departments to resolve customer queries and escalations

* Escalation point for customer queries

* Monitor and manage office resources, including supplies, equipment, and inventory

* Collaborate closely with other colleagues across the business to ensure customer satisfaction at all times

* Manage teams and own performance in terms of timekeeping, attendance, accuracy of work, quality and compliance with procedures.

Key Skills:-

* Essential you have led a customer service team previously

* Good understanding of CRM systems

* Knowledge of warranties / returns would be advantageous

* Able to lead from the front

* Excellent leadership skills