IT Manager - 3rd Line Support

IT Manager - 3rd Line Support. T6/MN/1026382. £50K + Benefits Package. Onsite. Permanent. South West London. Location - Onsite Working - Monday to Friday during Term time - flexibility to work from home, or reduced hours during the school holiday periods. Must be Eligible to work in the UK. The IT Manager must have hands-on 3rd Line Support experience & Education Sector experience. Additional IT Support is provided by an external MSP. The role will support 100 staff & 270 students. Technical Skills - Experience Required: IT Manager /or/ 3rd Line IT Engineer - Hands-on - ideally Education Sector experience. 3rd Line IT Support experience - hands-on. Office 365 Administration. Windows 11/10. Support of End User Devices - iPhone, iPads, Android & Tablets. Apple, MAC - limited support required. MDM - Intune or similar MDM tool. Good knowledge & experience of - Networks, Network Servers (DNS, DHCP, AD), Firewalls, Web Filter, VLANS, Switches & Router configuration. Hardware & Software support - installation, configuration & deployment. Network Printers. Media Audio/Visual devices - i.e., Projectors & Interactive Displays etc. Security - Firewall, AV, Web Filters & Security Policies. IP Telephony support. iSAMS - desirable experience. Leadership/mentoring - role will lead an IT Engineer - 1st/2nd Line Support. Excellent communication skills. Good organizational skills & proactive approach. Working Hours: This is an on-site role - during Term Time between the hours are - 8.00am - 4.30pm / During the School Holidays - 8:00am - 4:00pm - with some flexibility to work from home. Benefits Package: 25 days holiday + 8 Bank Holidays / Flexibility during school closure time / Pension / Free lunches / Training & Career progression opportunities / Yearly Salary Review. Keywords: IT Manager, 3rd Line IT Support, 3rd Line IT Engineer, IT Support Engineer, IT Support, Office 365 & MS Azure, Windows 356, Active Directory, DNS, DHCP, Windows Server, Wi-Fi Network Controllers & Routers, Switches & Routers, Audio & Visual Devices, Wireless A/P, LAN/WAN, TCP/IP, DNS, VLAN, VPN, SSL, IPsec, Firewall, 3rd Line IT Support Engineer, IT Support Engineer, IT Support, IT Engineer, IT Support, South West London, Permanent, T6/MN/1026382. The Process? Apply today with your most up-to-date CV that will be reviewed by our MKJ Recruitment team. First Stage: Remote Interview with the hiring manager. People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self. We would love to reply to all applications, regrettably we are unable to do so due to the high volumes we receive, so if you do not hear back within 14 days unfortunately on this role it won’t be progressing. It is possible that the position could be in the process of closing, so chalk it up to bad timing. But, have no fear! There will be more opportunities. Follow us at Mackenzie Jones Recruitment so you don’t miss them.