Assistant F&B Manager

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.We are currently recruiting for an Assistant Food & Beverage Manager to join the Sheraton Grand Hotel & Spa team! The Sheraton Grand Hotel & Spa is ideally located in the heart of Edinburgh's financial and tourist area and is one of Scotland's leading 5-star hotels. As the largest 5-star hotel in the city with 269 bedrooms, we also have the biggest banqueting and meeting facilities with a capacity of up to 500 and the most popular gin bar in Edinburgh, One Square. Additionally, the hotel operates the award winning One Spa, one of Europe's premier advanced city spas.Role OverviewThe Assistant F&B Manager will help oversee the efficiency and quality of the F&B operation through their specialist skills and knowledge; ensuring the department provides a culture of excellence to both its guests and staff. This role entails being active on the floor and will encompass touch points in all our F&B outlets, including One Square Bar and Restaurant, Club Lounge, In Room Dining, and Spa Café. Ensuring that departments run smoothly with the optimum staffing levels whilst creating synergy across all outlets, the ideal candidate will be able to multitask between venues. Administrative aspects of the role would include involvement in recruitment, training, payroll management and liaising with external stakeholders.Managing Core StandardsEnsuring Core service standards are in alignment with all Marriott International requirementsEnsuring FOH and BOH cleanliness standards are maintainedDeveloping action plans to address shortfalls in standardsCreating action plans relating to GSS metrics, Brand Standard Audits and Mystery Shop programsEnsuring Marriott grooming standards across department are adhered toEnsuring that all Health & Safety procedures are adhered to and implemented within the department at all times, including mandatory training, risk assessment and legally required trainingsAble to deliver brand, service and product knowledge training sessions to push the development of the outlet managers and wider team; helping the team both develop and keep them engagedManaging Support/Key RelationsDriving standards within the department's day to day operationEnsuring weekly payroll tracking is completedMonitoring controllable costsTo train, coach, mentor and develop our "future leaders" to meet the needs of the F&B department.Oversee recruitment for non-management staff and direct involvement in recruitment of the outlets supervisory teamMaintain a high profile in the F&B operation, and represent the F&B outlets in the absence of the F&B manager.Develop strong communication strategies within the department and across all outlets with the support of the F&B manager.Understanding the importance of administrative tasks including rota completion, appropriate POS use, team delegation and staff communicationsImplement strong financial conduct throughout the department in conjunction with our accounts teamStrong liaison with the kitchen team, working hand-in-hand with senior members of this team to improve the overall F&B operationManaging ServiceAssisting in the delivery of excellence during services across all outletsA warm, positive attitude, displaying the ability to "make things happen" in order to achieve and exceed anticipated resultsCreating and maintaining all required SOP'sEnsure full liaison with other members of the Hotel teams through daily meetings, as well as running regular shift briefings and departmental meetingsMonitoring staffing levels and providing solutions to maximise efficiencyProviding full business F&B leadership coverAbility to engage with customers and be the first point of contact for queries and feedback; being able to lead by example with regards to guest managementTo be visible in the operation, recognising and maintaining relationships with regular guests as well as cultivating relationships with new guestsLeadershipAct as a role model and ambassador for guests, associates and the Sheraton Grand Hotel and Spa. Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings). Help run departmental meetings with the aim of strengthening relationship with the teams and facilitate open lines of communicationDirectly responsible for conducting appraisals of relevant direct reports and oversee appraisal process in the various outlets.Fully support the Engagement Survey process and participation where required, offering any assistance in action planning and positively improving team motivation and engagement.So why work for the world's largest hospitality company?A competitive salary plus free meals whilst on duty.A yearly bonus that is minimum five percent of the salary with the ability to reach ten percent 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further serviceWorldwide employee and friends & family hotel room rates plus a free overnight stay with Spa access (for you and a plus 1) on the night of your induction50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub50% off Spa Treatments and £50 gym membership within our One Spa! 24/7 and employee healthcare plan with access to Mental Healthcare first aidersPrivate medical insure plan availableRefer a friend to work with us and receive a £500 bonus Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activitiesMany more benefits however most importantly, we'll help you grow, and develop you as an individualFor a complete understanding of this opportunity, and what will be required to be a successful applicant, read on. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.AMRT1_UKCT