US Customer Service Agent

US Customer Service Agent Location: Farnborough Salary: £24,960 Shift Pattern: Tuesday-Saturday 2pm-10pm My client based in Farnborough who are in the Fintech industry are seeking a customer service agent to join their friendly team. We are seeking someone who is consistent, friendly and knowledgeable who has the ability to deliver excellent customer service to all customers. Daily Duties Answer customer enquiries via email, telephone & Live Chat queries Prompt attention to queries and comments made via social media Answering general technical queries about the website and mobile app Answering queries regarding customer statements and financial activity Providing a friendly, helpful advice to both parent and child account holders Administrative tasks (monitoring risk alerts, one-off tasks etc.) Support Member Services Management Customer call backs Responding to Social Media contacts in Facebook & Twitter & Instagram Skill Set Strong written and verbal skills Ability to work independently Excellent phone manner Youve been where we are about to go: Ability to be flexible in a role Excellent organisational skills Happy working in a committed, busy, team environment Good technical skills happy to learn new systems Working knowledge of Excel & Word Benefits Workplace pension plan 30 days of holiday (including all but 3 public holidays) Health cash plan. An excellent Induction & onboarding program with ongoing learning & development throughout your career A performance-related reward scheme ranging from £500 to £1,000 every 6 months Physical and Mental Wellbeing support and platforms for you and your family Breakfast and snacks every day Great company events local and abroad! Enhanced Maternity and Paternity leave Salary Sacrifice options Your Birthday Day off