Tree Officer

Job Title: Tree Officer Location: Bolton Salary: £36,340 - £40,540 – Grade 5. Job Type: Full Time, Permanent. (36 Hours) Monday-Friday. Who Are We? We are a charitable community benefit society that works to make people’s lives better by providing quality housing, giving people opportunities to prosper, and helping customers to maximise their income. To achieve this, we work in partnership with a variety of local charities, social enterprises, and other agencies. We own, manage, and maintain more than 18,000 homes across the borough. We invest to improve the quality of our properties for tenants and are building new homes to give as many people as we can the opportunity to live in a quality, affordable home. Our work goes far beyond bricks and mortar. We tackle poverty with debt and money advice. We provide food and clothes initiatives and help people keep warm for less. We support tenants and residents into training and employment, and deal with antisocial behaviour. Also, we provide direct financial support to voluntary, community and social enterprise partners within Bolton. We provide housing and personal support to people who are vulnerable, at risk of homelessness, and survivors of domestic abuse and violence. We run community projects to develop people’s skills, health, and confidence. And our staff make a difference in the neighbourhoods we serve by volunteering and donating to charitable causes. Why is the role important? Bolton at Home’s tree stock consists of approximately 10,000 trees in front gardens and communal spaces. The Tree Officer is responsible for all Bolton at Home’s tree stock, ensuring effective risk management compliance and works to the highest arboriculture standards. Key Outcomes: To work closely with our customers by providing responses to enquiries and concerns regarding tree stock in a way that complies with our customers expectation of excellent service delivery including enhancing customer knowledge and engagement. Managing trees, in order to maintain and improve the amenity, environmental and wildlife benefits of the tree population owned by Bolton at Home. Ensure the management of Bolton at Home’s tree stock reflects the needs and requirements of Bolton at Home’s private housing commitments within local communities in looking after the environment. What’s involved? • Carry out tree surveys on a three-year cyclical basis, in a managed and timely manner, using a risk-based approach to tree management and recommend any works required. • Deliver and manage arboriculture services for Bolton at Home including inspections, data recording and management advice. • Manage a programme of prescribed tree works via our contractor and monitor the completion and standard of such works. • Respond to all tree related customer enquiries whilst managing customer expectations to maintain our high level of customer service. • Utilise GIS/IT packages associated with tree management to record data and maintain and develop tree survey information. • Carry out audits on completed works and provide KPIs as required. • To carry out surveys in rear gardens on a reactive basis, in response to customer enquiries. • To produce proactive and reactive works programmes using the findings of the annual surveys. • To liaise with our grounds maintenance contractor to ensure all prescribed work is undertaken within agreed timescales. • To undertake analysis of existing data to assist with planning and managing Bolton at Home’s response to Ash dieback. • Work within the guidelines of Bolton at Home’s Arboricultural policy. • To ensure data relating to tree stock is updated and monitored in order to maintain concise information. • Ensure Equality, diversity & Inclusion is at the forefront of all decisions, inclusive language is used consistently, and we celebrate differences. • Ensure all Health & Safety issues identified are reported and appropriate learning where required is shared. Extra Information: We are proud of being a leader in housing and providing outstanding services to our customers. Our staff are the reason we are able to achieve this. We want people to join us who will help us grow, diversify, stretch our goals and achieve our vision of providing quality housing and services. Please click on the APPLY button to be re-directed to our Careers page to complete your application. Candidates with the relevant experience or job titles of; Woodland Officer, Tree Surgeon, Arboricultural Officer, Arboricultural Tree Operations Manager, Timber Manager may also be considered for this role