Parts Advisor

Parts Advisor Telford Monday to Friday // 39 hours per week £23,500 Overtime on Saturday mornings (Rota basis) A leading automotive dealership is seeking a skilled Parts Advisor. The role involves processing and upselling parts, building relationships and addressing technical questions. The ideal candidate will have strong technical skills and a customer-focused approach. Duties: * Work within a busy aftersales department to handle customer parts requirements. * Process and upsell parts, offering additional solutions to customers. * Address technical requests using product identification aids. * Build trustworthy and professional relationships with customers. * Interact with customers visiting the premises. * Meet the internal parts needs of the workshop team. * Conduct market research and gather relevant industry information. * Liaise with key suppliers to ensure smooth operations. Essential: * Excellent customer service skills and strong administrative abilities. * A positive attitude, with the ability to work effectively under pressure. * Knowledge of the motor vehicle or automotive trade is a plus. * Experience working towards performance targets. * Previous experience in a similar role is advantageous. * A full driving licence is essential. Additional: * Pension * Career development opportunities * Employee discounts This role is perfect for someone who is customer-focused, with a background or interest in the automotive industry, looking to develop their career in a fast-paced environment! If you do not hear for us in the first 2 weeks of application, please understand you have not been shortlisted for this role