Service Coordinator

Job title: Service Coordinator

Location: Tiverton, Devon

Contract type: Full-time permanent

Working pattern: Office based

Salary: 25,000 + annual team performance bonus of up to 3k

Start Date: ASAP

What's in it for you

• 25 Days Annual Leave + Bank Holidays
• Boost your holiday to 28 days with our holiday purchase scheme
• Significant Quarterly Bonus Scheme
• SMART Pension Scheme (You pay 3% we pay 6%)
• 2 x Life Insurance
• Enhanced maternity / Paternity benefits (After qualifying period)
• Medical insurance & medical cash plan (cash help with optical, dental, etc)
• Free employee advice service (wellbeing, legal etc),
• Employee Discount Platform
• Internal Recognition & Reward Schemes

About the role - Service Coordinator

Our client is a leading organisation in the service industry, dedicated to providing exceptional customer service and support to their clients.

They are currently looking for a Service Coordinator to join their business and work alongside their team of field service technicians to make sure that all customer expectations are met successfully.

Responsibilities

• Collaborate with service engineers to plan, prioritise, and organise day-to-day operations
• Build strong relationships with technicians and work together to meet customers' needs
• Liaise with customers to schedule visits and communicate any changes or updates
• Coordinate the delivery of equipment and materials as required

What we need from you

• Excellent customer service skills in a business-to-business environment
• Strong communication skills, both verbal and written
• Proficient in using MS Office products
• Problem-solving abilities in a fast-paced environment
• Calm and confident demeanour with a positive attitude
• Ability to go the extra mile for customers

What we like from you

• Experience with CRM software, such as Servicemax or similar
• Previous experience in a service coordination role