Senior Innovation Engineer

Training and Skills enablement -A focal point for development across the NOC, pushing new skills and services into the team while acting as mentor using personal development, pushing the team to deliver the strategic requirements of the business Travel to customer sites may be required on an ad hoc basis. Reviewing and maintenance of Technical Run Books for solutions and / or customers to enable the rest of the technical teams to provide the service in a consistent manner, updating and training where applicable. Review of documentation (KBA’s / Training / Autotask Integrations) to define best practice and standardisation, updating documentation where appropriate as part of service delivery Cisco Routers and Switching configuration and troubleshooting – Minimum CCNP Certification or suitable industry experience Cisco Security configuration and troubleshooting – Minimum CCNP Security (or on trackable path) or suitable industry experience ITIL/Change management or similar process experience Desired Configuration and troubleshooting experience of other Cisco related Security products, specifically ASA, ISE, Firepower, XDR and Umbrella Configuration and troubleshooting of Cisco Data Centre products – Nexus, UCS and FI DevOps skills – Creating scripts using Python / Ansible. and every time we get an order from one of customers – recognising that we are their partner of choice whether they are in the Commercial, Public or not for profit sectors Pension Scheme Staff Referral Scheme Discounted Private Medical Insurance Tech Scheme Shopping discounts, Length of service awards, Flu Vaccination Vouchers, Employee Recognition, Annual leave entitlements, Cycle to Work Scheme, Fresh Fruit We are committed to eliminating discrimination and encouraging diversity across our workforce.