Administration Assistant

The Growth Company's (GC) Justice Services has an exciting opportunity for a Administration Assistant (Hub Guide) within our Creating Future Opportunities (CFO) Evolution Programme. The role will be to provide support to CFO Evolution Support Workers in Community Activity Hubs. We help to make a lasting difference to the lives of people throughout the North of England and beyond, by supporting individuals to gain meaningful employment. Our highly skilled advisers and keyworkers work with a range of individuals; from people who have found themselves recently out of work, to those with complex barriers such as physical disabilities, mental ill-health, Benefit and debt. Key Responsibilities: * Act as the single point of contact at the hub for any participant; assisting with access and use of hub facilities, being welcoming, friendly and supportive. * Diagnose and quickly resolve access issues to minimise participant dissatisfaction and downtime. * Take ownership and responsibility of queries, issues and problems raised by participants in respect of utilising hub facilities. * Be fully aware of the hub content and programme of interventions and support provided by partners. * Escalate issues and involve support workers and the Hub Manager wherever required, in order to resume service as quickly as possible for the participant. * Co-ordinate incoming and Through The Gate referrals as appropriate. * Dealing with day-to-day responsibilities of office maintenance: post, booking of rooms and the processing of paperwork, diary management. * Minute taking for meetings attended by members of the Hub team. * Completing tasks/projects as directed by the Hub Manager and Team Lead, which may include duties such as certification chasing and completion. * Keeping accurate records of all participant referrals and interactions on systems such as CATs+ and on manual paperwork. * Management, ordering and administration of petty cash, participant payments, vouchers, BACS payments, manager’s credit card, checking of invoices in line with Finance processes and procedures. * Build excellent relationships with colleagues, participants and external organisations. * Workshop monitoring – checking customer feedback is completed etc. About You: * Experience of working in an environment where there are participants with multiple barriers to progression, employment, training and education would be an advantage. * Must have good customer service skills, good organisational skills and excellent IT skills. * Well-developed IT skills, including the understanding of computerised management information systems, spreadsheets, diary management and email. * Have a flexible approach to work, including a willingness to work occasional unsociable hours. * Be able to take clear and accurate minutes for a variety of meetings. Skills Required: * Act as the single point of contact at the hub for any participant; assisting with access and use of hub facilities, being welcoming, friendly and supportive. * To work to challenging targets and key performance indicators. * The ability to work under pressure in a highly performance-driven environment. * Strong interpersonal skills to deal with participants effectively and professionally. * Work effectively as part of a team. * Willingness to undertake training as required