Senior Customer Advisor x 3 - Birmingham

JOB TITLE: Senior Customer Advisor (phone number removed) LOCATION: Birmingham DURATION: 6 Months- Potential to extend HOURS: Full - Time - 35 Hours - Monday - Friday between 8am -6pm £13.49 Hourly WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. My high-profile banking client are recruiting for a Senior Customer Advisor. The role is a Hybrid role which will require the candidate to work on site 2 days a week and 3 days from home, working normal office hours. However, due to training purposes the first few months will require onsite working Monday to Friday. About this Opportunity Core Responsibilities: Carry out a variety of customer services within a given specialism, bot accurately and to the customers satisfaction Provide technical advice and guidance on own area of expertise to both external customers and colleagues at all levels. Handle the more demanding/unusual queries/work Provide support, guidance and encouragement to other team members, assisting in their training where appropriate Oversee the work of junior team members in order that agreed service standards and work flow deadlines are met Establish effective transactional relationships to facilitate lead generation to ensure that customer requirements can be matched to the Bank's services, and products and cross-selling opportunities are maximised Contribute to the appraisal process of junior colleagues, providing factual evidence for feedback where appropriate What you'll need · Excellent Communication Skills · Active Problem-Solving Ability Useful Experience · Attention to Detail · Growth Mindset Application process: CV review and Microsoft Teams interview with Line manager. If you have not received a response to your application within 48 hours, please assume you have not been shortlisted this time. Pontoon/ Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive