Office Manager

Job Summary: We are seeking a highly organised and proactive Office manager /Personal Assistant (PA) to support the Head office & Managing Director in managing both professional and personal tasks. This full-time position, requiring 5 days of work per week, is ideal for someone who is, detail-oriented, adaptable with full finance understanding, Ability to run a CRM system and thrives in a fast-paced environment. The role will ensure smooth daily operations by providing essential senior administrative and organisational support. Key Responsibilities: * Management of administration staff, spearheading continuous improvements to overall office efficiency by establishing smooth workflow processes, monitoring daily productivity and implementing modifications to eliminate operational bottlenecks. * Handle and prioritise email correspondence, phone calls, and other communications on behalf of senior management. * Consult with senior management to develop operational enhancements, streamline processes and increase team performance. * Maintaining confidentiality of sensitive information. * Interact with customers professionally by phone, email or in-person to provide information and direct queries to appropriate colleagues. * Provide administrative support for various projects, ensuring deadlines are met. * Manage and coordinate calendars, including scheduling meetings, appointments and events. * Administer employee entitlements: Authorise leave requests, review timesheets and allocate hours to spreadsheets, liaise with payroll personnel. * Partner with outsourced HR provision to update and maintain office policies as necessary. * Chair meetings and minute take, as and when required. * Prepare reports, presentations, and documents. * Generate application statements and invoices, ensuring that all items are invoiced and paid on time. * Process incoming vendor invoices by reconciling against purchase orders and problem solving where necessary. * Manage contract and price negotiations with office vendors, utilities, service providers. * Organise physical files and digital records to ensure ease of accessibility and retrieval by team members * Coordinate with IT department on all office equipment * Maintain the office condition and arrange necessary repairs * Provide general support to visitors Requirements: * Proven experience as an Office Manager /Personal Assistant or in a similar senior administrative role. * Excellent organisational and time-management skills. * Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software. * Experience and knowledge of a CRM software system (Job Logic). * Ability to handle sensitive information with discretion and confidentiality. * Detail-oriented, with the ability to multitask and prioritise effectively. * Ability to work independently and take initiative when needed. * Strong problem-solving skills and a proactive approach to challenges. Desirable Skills/Qualifications: Experience in working as an office manager/ PA or senior Administrator. Knowledge of Facilities Management, Property Services or HVAC Knowledge of CRM System or similar. Benefits: 20 Days Annual Leave (Pro-Rata) + Bank Holidays Company Pension Free Parking For more infromation, please apply with your up to date CV