Helpdesk Operative

McLaughlin & Harvey are one of the leading Building and Civil Engineering Contractors operating throughout the UK and Ireland. We are seeking to recruit an experienced Helpdesk Operative to join the WorkSpace team. Responsibilities As an experienced Helpdesk Operative you will have a wide and varied remit making full use of their experience and skills. You will bring experience to the role along with a proven track record of managing a high level of calls and incoming jobs on a day to day basis. The role will be to support our current contracts and assist with growing volumes in the team. As Helpdesk Operative you will also be responsible for the following: Provide a friendly and professional point of contact for customers for any queries or concerns Handle incoming calls and manage outgoing calls as required Liaise with wider team members to ensure the best resolution, consistent with the contract Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, general admin etc. Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner Respond to queries, amend data and re-issue tasks as required Raising POs in line with agreed contract requirements Work closely with Contract/Facilities Managers to develop and enhance the quality of service and reporting processes. Carry out monitoring of CAFM (JobLogic) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's Data entry, retrieval and database/portal maintenance Creating and managing documents, spreadsheets and presentations Provide timely updates to contract teams and report delays as a matter of urgency Experience Essential Relevant demonstrable experience in previous or similar roles Strong proven experience with Microsoft Office packages Friendly approach and enjoys working within a team Proactive, passionate and driven Possess the ability to plan your own work, work on your own initiative and meet deadlines Confident communicating skills with colleagues, senior members of management and 3rd party providers Proven experience meeting deadlines Excellent organisational skills Desirable Proven track record of dealing with high levels of administration per day. What's in it for you? At McLaughlin and Harvey we offer a fantastic benefits package including the following: Flexible and Hybrid working Competitive salary 33 days annual leave entitlement Generous pension contributions Life Assurance If this sounds like the role for you, please apply by clicking the apply button now! McLaughlin & Harvey are an Equal Opportunities Employer Skills: Helpdesk Administration Portal Maintenance