Sales & Customer Service Assistant
Full-time - Leeds
Role Overview
This is a full-time role at WRPD Group LTD - Leeds.
As a Sales & Customer Service Assistant you will be responsible for providing exceptional sales and customer service support for our sales team. Duties include receiving inbound calls, responding to customer enquiries in prompt and professional way, directing complaints and selling the products and services we offer within the group.
All sales activities are logged on our CRM system used to track sales and set targets, full training will be given on this by our Group Sales Manager who leads the department.
This role requires strong organisational skills, with the ability to multi-task/manage multiple projects. Strong communication skills both internally and client facing delivering excellent customer service experiences on a daily basis.
As part of our client-facing team you will also be required to deal with design enquiries scheduled design meetings and taking briefs for the design team.
The appointment of a suitable Sales & Customer Service Assistant into this role will form part of the continuing development and expansion of the WRPD Group. Subject to completing the probationary period, there are excellent opportunities to progress well within the company.
About Us
The WRPD Group Limited, formally The Vehicle Wrapping Centre is the largest specialist Vehicle Wrapping Company in Leeds. The Group is made up of 3 sub-brands offering tailored products and services to the automotive and commercial graphics markets.
WRPD Motors - Premium vehicle customisation, vehicle wrapping, colour change wraps, vehicle detailing, paint protection film, enhancements and bodykits for a huge a-ray of clients including some of the most exclusive vehicles on the road today.
WRPD Branding - Specialist commercial graphics and vehicle branding. This area of the business has seen huge growth over the last 5 years looking after fleets of all sizes and vehicle types. Services include; graphic design, branding, fleet livery & commercial vehicle graphics, commercial graphics & large format print. The team also offers graphic design & print services, tailored to wrap shops and installers around the world.
WRPD Inc. - This e-commerce brand was born out of passion for the vehicle wrap and modification industry. We promote, design for and champion the vehicle wrap industry, creating products which to date include; wrap films, decals, tools, apparel and some gifting items onto domestic vinyl applications, this is all managed through our online shop.
Sales & Customer Service Assistant - What you ll be doing;
- Assisting in sales dialog with existing customers and new prospect by phone, email and other messaging apps.
- Answering customer questions by phone, email, web chat, social media, or in person
- Co-ordinating the check-in & collection of vehicles when complete and completing the relevant forms
- Updating company CRM with quotes and converted sales with information from customer interactions and important information.
- Taking payments and refunding payments when required.
- Booking and tracking orders with couriers for any product orders.
- Handling complaints or passing them on to a manager.
Sales & Customer Service Assistant - Requirements;
- Customer support and service skills.
- Professional phone etiquette.
- Strong communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Experience in sales or customer service roles.
- Knowledge of automotive industry or graphic design is a plus.
- Ability to use own initiative when it comes to decision making.
- Innovative, dynamic and used to working in a fast-paced environment.
- Strong organisational skills, with the ability to multi-task/manage multiple projects.
- Excellent grammar and writing skills, with exceptional attention to detail.
- Ideally educated to a degree level in a relevant field.
- Proactive, positive and has a can do attitude.
- Full UK Driving License
Benefits
- Company Pension
- Overtime Opportunities
- Diverse Project Range
- State of the Art Facility
- Company Events
- Employee Discount
- Flexible Working
- Sick Pay
- 28 days holidays per year inc bank holidays
- Free parking
The process
We will invite you to a first interview which we try to keep relatively informal, so it gives you the opportunity to share your authentic self.
The hiring team will be looking to understand more about your experience and why you're interested in working with us.