Customer Service Advisor

Job Title: Administrator Salary: £15.57 per hour Location: Andover, Anton Mill Hours: Full-time. 35 hours (5 days per week on-site) Mon - Friday 9am - 5pm. Contract: Temporary with career progression opportunities. Start Date: 25th November 2024. All roles are fully office based. About this Opportunity. Our client, a leading financial institution, is seeking a dedicated and customer-focused Administrator to join their team in Andover. This role involves providing excellent administrative support and ensuring smooth day-to-day operations. Why Lloyds Banking Group? Join and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, and a wide variety of career opportunities - you'll find them all here. This role requires meticulous attention to detail and accuracy to ensure LBG quality checking complies with company standards and financial industry best practice. Consistently working to time sensitive deadlines, while prioritising high volumes of work. It also requires collaborating with and supporting other departments. Ensuring all legal requirements have been met and working with confidential information. Reviewing Security Amendments release offers, to ensure all credit conditions and standard terms and conditions have been satisfied. Quarterly FCA training completed to maintain awareness of up-to-date regulatory guidelines: Fighting economic crime - money laundering. Conduct rules. Data privacy and records management. Annual compliance certification. Checking all documents from the Loan Servicing team to ensure there are no errors (grammatical, numerical, or otherwise) before they are sent to the customer or Solicitor. Ensuring that a source of funds has been obtained from the customer, to satisfy anti-money laundering regulations. Key Responsibilities: Answering and directing phone calls in a professional manner Assisting customers with inquiries and providing exceptional customer service Managing and organizing office documentation and records Scheduling and coordinating meetings and appointments Booking conference rooms Preparing and editing correspondence, reports, and presentations Handling incoming and outgoing mail and deliveries Maintaining office supplies and inventory Supporting various administrative tasks as needed Collaborating with team members to ensure seamless workflow and efficient processes What you'll need: Previous experience in Business Support Admin or a similar role Strong ability to manage multiple activities and prioritize workload effectively Exceptional attention to detail Experienced in customer contact and emails Excellent written and verbal communication skills Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Ability to handle confidential information with discretion High school diploma or equivalent; additional qualifications in Office Administration are a plus. If you're excited by the thought of becoming part of our team, get in touch and apply today. We'd love to hear from you. Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people