Customer Service Advisors

Our client is seeking customer focused individuals to join their contact centre on a full time permanent basis. As a Customer Service Advisor, you will be the first point of contact for their customers who will rely on you to be there when they need support. This is a full time office based role working Monday to Friday. For the first 6 months, you will be based in their Basingstoke office, then hybrid working will be available. Benefits include 25 days holiday + bank holidays, a generous pension scheme, life cover, wellbeing discounts including gym membership plus many more Customer Service responsibilities will include: * Assist customers with varying and sometimes complex situations * Book routine or emergency repairs from diary management system * Handle initial customer complaints and forward to relevant person/department Customer Service skills and experience: * Individuals with great customer service skills who have the ability to actively listen, this does not necessarily have to be office based experience * Calls can be complex and difficult so you will need to be resilient * You must have good computer literacy. They use multiple systems which you will be using while talking to their customers * Empathy and a passion for helping people * The ability to connect and communicate with colleagues across the business * The majority of customers call relate to repairs and maintenance, so an understanding of what can happen in a home is an advantage. If you do not hear from a consultant within 1 week of your application, then unfortunately, on this occasion, you have been unsuccessful