Service Desk Engineer fully remote

SERVICE DESK ENGINEER Exciting opportunity for a Service Desk Engineer in a dynamic tech environment Competitive salary and comprehensive benefits package Hybrid work environment with opportunities for remote and on-site support Our client is a leading IT service provider known for delivering high-quality support to businesses across the United Kingdom. They are committed to ensuring exceptional customer service and seamless IT operations for their clients. Due to expansion, they are seeking a skilled Service Desk Engineer to join their team and contribute to their success. Mansfield (Hybrid after probation) Continuous professional development and training opportunities THE SERVICE DESK ENGINEER ROLE: As a Service Desk Engineer, you will be the central point of contact for all IT-related incidents and service requests. You will provide first and second-line support to our client base, ensuring timely resolution of support requests and maintaining high levels of customer satisfaction. Your responsibilities will include diagnosing and resolving software and hardware issues, installing and configuring new IT equipment, and participating in IT projects. SERVICE DESK ENGINEER - ESSENTIAL SKILLS: Proven experience in a similar IT support role Proficiency in diagnosing and resolving issues with Windows and Mac operating systems Ability to respond to IT requests within a 15-minute SLA window Experience with installing and configuring IT equipment both remotely and on-site Strong customer service and communication skills Windows, Mac, 2nd Line Support, Software, Hardware, Customer Service