Customer Dispute Advisor

We are hiring a Customer Dispute Advisor to join our clients dynamic team in Glasgow. You'll be responsible for managing customer queries related to suspected fraud, ensuring each case is handled smoothly from initial report through to resolution. Key Responsibilities: Serve as the main contact for customers reporting fraudulent activity on their accounts. Guide customers through the claims process, updating them at each stage. Investigate, document, and manage claims to completion with accuracy and care. Maintain detailed records and comply with security and privacy standards.Benefits: Pension Scheme Life Assurance: 5x your salary Holiday Flexibility: Option to buy & sell holiday days Annual Bonus Share Purchase OptionWhy Join Us? This role offers a fantastic work-life balance, career growth potential, and excellent benefits. If you're customer-focused and ready to make an impact, we'd love to hear from you! Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail