Customer Service Team Leader

My Wolverhampton based Distribution and Service client are looking for a Customer Service Team Leader to join their team on a full time and permanent basis. The Customer Service Team Leader is a pivotal role responsible for overseeing the daily administrative operations and maintaining a productive and organised work environment. Duties:- * Leadership of the administrative team, overseeing daily tasks. * Provide outstanding customer service by handling customer issues and ensuring they are kept updated throughout relevant processes. * Book installation/site visit dates with customers and ensure all processes run smoothly. * Administering all warranty and return claims * Raising and management of customer site visits * Take ownership of maintaining ticket system within the CRM system * Administering the companies non-conformant report system, making recommendations to improve customer service. * Play a pivotal role in keeping systems up to date with accurate product listings and pricing * Liaising with internal departments to resolve customer queries and escalations * Escalation point for customer queries * Monitor and manage office resources, including supplies, equipment, and inventory * Collaborate closely with other colleagues across the business to ensure customer satisfaction at all times * Manage teams and own performance in terms of timekeeping, attendance, accuracy of work, quality and compliance with procedures. Key Skills:- * Essential you have led a customer service team previously * Good understanding of CRM systems * Knowledge of warranties / returns would be advantageous * Able to lead from the front * Excellent leadership skills