3rd Line Engineer

Our client is an IT Managed Service Provider, specialising in Cloud Technologies, IT Infrastructure and Cyber Security. About the 3rd Line Support role. As 3rd Line Support you would have the following responsibilities. Troubleshooting and resolving incidents passed from 1st & 2nd line Working with internal, external stakeholders and 3rd parties to provide solid incident management resolutions Progressing all incidents in a timely manner to ensure SLA’s are met Tracking of all incidents and escalation and closure of incidents on confirmation from the customer of successful resolution Installation and configuration of IT hardware and software User account support What are they looking for. Previous experience working at 2nd line as a minimum for a Managed Service Provider Experience working with Windows Server & Windows 10 Good working knowledge of O365 Knowledge and experience of WAN/LAN technologies Experience working with DHCP / DNS HPE server/SAN infrastructures experience Hosted VOIP solutions ideally Gamma Horizon Sophos suite of products What’s on offer? Basic salary between £35,000 - £45,000 Hybrid working A competitive basic salary dependent on experience. Staff benefit package Employee development budget