Key Accounts - Defects Controller
- Wednesbury - Office based role
- Salary - 23,000 - 24,000 per annum
- Permanent, full time position
- Monday to Friday
- 37.5 hrs
A successful commercial vehicle maintenance company are looking for a Defects Controller to join their busy office based in Wednesbury. The Defects team are responsible for follow up of live events following a previous visit to a client (e.g. pre-planned maintenance) and are key to effective and efficient Service Delivery.
Duties will include:
- Communicating with internal Engineers and responding to Customer/Client's telephone calls in a professional manner
- Send relevant paperwork to customers (e.g. job sheets or images)
- Monitoring the Group mailbox and responding to Customer's queries
- Giving assistance, support, and guidance on all customer related issues as they arise (handling any complaints)
- Taking inbound calls relating to defect jobs
- Daily reporting to customers for work in progress
- Liaising with internal parts team to instruct on parts dispatch/ issues/ queries
The successful candidate will have the following skills:
- Experience within an Administration or Office-based role
- Ability to communicate clearly and concisely with Customers and Engineers both verbally and in writing (email)
- Be computer literate and be able to input information into a management system
- Able to work in a busy environment
This is an exciting and fast paced role, with great opportunity to work for an extremely successful vehicle maintenance company! The successful candidate will be a confident communicator and able to prioritise a busy workload.
If you have a passion for offering excellent Customer Service and can go above and beyond supporting both customers and the engineering workforce then you'd be a perfect fit for this role! Please apply at your earliest convenience.
Job Types: Permanent, Full-time
Pay: Up to 24,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Wednesbury: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Do you have any experience scheduling Engineer's workload?
Work Location: In person
Job Types: Full-time, Permanent
Pay: Up to 24,000.00 per year
Work Location: In person