Technical Advisor

Are you ready to become a pivotal player in the automotive industry? We're seeking a dynamic Technical Advisor to join our team in Solihull! The Technical Adviser is the key contact person between the clients Dealer network and the respective vehicle Manufacturers. This role requires a full and comprehensive understanding of their products, process, systems, automotive legislation and manufacturers policies and procedures. Why Join Us? * Competitive salary: £38,500 (Monday-Friday). * 25 days holiday + Bank Holidays. * BUPA cover and generous pension. * Secure, free parking and canteen. As a Technical Advisor, you will need to have/be: * A minimum 5 years' experience working within a busy franchise dealer, vehicle manufacturer or technical service role * Have experience of working on alternative fuel powered vehicles * Have a good working knowledge of connected car technology, APP integration and have relevant BTech or City and Guilds, IMI Automotive Technical qualifications * Excellent Motor Vehicle mechanical knowledge, by experience and qualification * Previous experience of working within an automotive Aftersales department * First class knowledge of all aspects of dealer aftersales systems and practices * Have good I.T Skills - including but not limited to MS Office suite of products * Excellent written and verbal skills * Strong customer service and problem-solving skills * Meticulous * Professional and polite * Ability to work under pressure * Strong organisational skills with the ability to time manage, multi-task, and prioritise * Ability to work as part of a team or using your own initiative Role of a Technical Advisor: * Receiving and responding to telephone calls from dealers requesting responses to their customer concerns appertaining to technical, accessories and vehicle conversions. * Identifying any product issues, provide detailed reports on the issues to the technical team and where necessary the respective vehicle manufacturer. * Assisting where necessary regarding legal issues and should the need arise attending court. * Assist in the development and implementation of the technical reference library, with specific attention to technical data, accessories, and vehicle conversions. * Communication and teamwork: To develop and maintain professional, positive working relationships with all the dealership partners and manufacturers. * Manage the departments, manufacturer, and business information flow to reduce defect reoccurrence, improve defect resolution times, to ultimately improve manufacturer relationships and customer, dealer satisfaction. * Provide detailed daily reports on dealer product issues and distribute these to the line manager and colleagues to identify dealer specific problems. * Keep daily log of all dealers who contact to identify department work loading and resource allocation. * Identify product issues and produce detailed technical reports for manufacturers and department personnel to aid in the speedy resolution of product defects * Work with manufactures in the production of and distribute of all technical bulletins and technical literature. * Work with department colleagues to track trends in product issues and produce reports to facilitate further manufacturer actions to help with their investigations and continuous product improvement