Type: Permanent / Hybrid / Part Time (Mon-Fri 10am to 2pm / other hours may be possible)
Working Week: Mondays & Fridays are working from home, after training, and Tuesdays, Wednesdays & Thursdays are in the office.
Salary: £21k (pro rata)
This is a fast pace and buzzing environment, and you will be part of a team that takes pride in doing the right job for our customers.
Position Summary:
You will assist the sales and reservations administrator, and wider team, when needed with all incoming reservations and customer calls from our valued clients wanting to book any of our UK or Cruise departures, delivering exceptional customer service while converting enquiries into sales. You will be responsible for, and take charge of, the office stock and inventory, including but not limited to, the ordering and tracking of all merchandise, office supplies and equipment rotas. You will undertake ad hoc office/event administration tasks as required including, but not, limited to supporting the UK events and Overseas & Cruise Specialists with event preparation, along with weekly proofing and distribution of our internal bridge tasks.
Position Responsibilities Summary:
- Answering client calls and assisting them with queries and bookings
- Merchandise / stock inventory management
- Email support
- Proofing and distribution
- General office and product administration support
- Bi-weekly meeting preparation, note taking and write ups
- Actioning shared and personal email inboxes
Who We Are:
We are a Bridge Holidays (BMB Holidays) and Online Bridge Tuition company (Bernard Magee Bridge).
At BMBHolidays, we specialise in short UK Bridge events, overseas Bridge holidays and Cruises. We offer a range of different style breaks ranging from 2-night lead-in and gourmet events and worldwide overseas holidays, through to 14-night sailings around the seas and we re still growing!
Bernard Magee is the UK s bridge tutor. Bernard Magee Bridge was launched just after lockdown and has quickly become the UK's premier online bridge learning community, offering Full and Novice Memberships, where subscribers can improve on their bridge skills and connect with fellow players. Every week Bernard Magee releases fresh bite-sized content to inspire and challenge bridge playing abilities.
Who you are:
- MS Word & Excel & Outlook proficient
- Strong organisational and administrative skills
- Confident and friendly communicator both written and verbal
- Excellent time and workload management
- Ability to work on own initiative
- Capable of working under pressure, and to shifting deadlines
- Commitment to learning and improving with the role and wider business
Experience:
- 2 years office administration (preferable)
What we are offering:
- 20 days annual leave (pro-rata), plus bank holidays
- 2 team events, annually
- End of year bonuses based on performance