Senior Cloud Engineer - UK

What will the project involve? Supercomputing services hosted within Azure Location & other requirements: 24/7/365 Team – So required to work Shift based work that includes Nights and weekends (Night shifts are approximately 25% of the time) Initial few weeks/months 9am – 5pm (Mon – Fri) Shifts may look like (not confirmed): 7.30am – 4pm, 3.30pm – 00.00am, 11.30pm – 08:00am Either Sun to Thu, Tue to Sat or Fri to Tue SC Clearance – ideally someone already have a valid UK SC clearance, otherwise someone who is SC Eligible (Minimum 5 years Resident in the UK) Work from Home – Occasional Client Site Visit in Exeter (Candidates who are commutable distance to Exeter or willing to relocate are preferred) Key points: Primarily an Azure Support/administration Role with some DevOps work Primarily a L2 position (However you should expect a combination of L1, L2, L3, DevOps related work) Incident Management, Event Management, Service Request Management, Change Requests, DevOps etc Previous Azure Administration & support experience (Must have), Monitoring, Pro-active Alert-trend identification, Intune, Usr/Device Management, and DevOps backlog work Tools: ServiceNow, ICM, Planner, Log Analytics, LogicMonitor, Grafana Previous Azure Support & Administration experience and also previous Service Desk related experience (Working on strict SLAs) In this Senior Cloud Engineer role, you will debug and diagnose platform issues for individual customer services running on Microsoft Azure Cloud Platform. You will also diagnose platform faults resulting in service disruption for customer services deployed on the company's cloud platform. Please note, this position requires a 24x7 on-call customer operations by engineers with specific knowledge about customer workloads including application, solution architecture and customer processes, etc. In your first few weeks in this Senior Cloud Engineer role, you can expect to: Demonstrate ownership of incident tracking, triage, mitigation, and resolution Initiate process changes designed to improve efficiency Partner with peers within the organisation to improve tools, processes and customer support Be responsible for achieving agreed SLA / OLA / KPI targets To apply for this Senior Cloud Engineer role, your soft skills, expertise and experience should include: Managing/Operating/Troubleshooting experience in Azure using Azure Management Technologies (Azure Monitor, Log Analytics, Monitoring Agents, Kusto Query Language, ARM template, Azure Policies, IaC and deployment models Infrastructure as code experience (highly desirable) Windows Server support experience - experience managing, troubleshooting and problem-solving