Customer Care Manager

Customer Care Manager - Worcestershire/Warwickshire Edge Careers Residential is recruiting a Customer Care Manager for residential development in the Worcestershire/ Warwickshire region. As Customer Care Manager you will lead the team managing the development throughout the defects liability period and liaise between, the internal teams, customers, and contractors. With the aim to reduce defects and lift surveys whilst ensuring genuine satisfaction from customers and managing spend. Duties include: Manage internal and external teams Lead on final post completion hand over inspection Drive relationships between sub-contractors and the division. Deal with escalated or complex issues Support the department to ensure any issues that arise post-exchange are effectively and efficiently dealt with. Carry out other appropriate ad hoc duties as and when required. Analysing, reporting, and identifying areas for improvement For further information or a confidential chat please contact us