Customer Service Advisor

Job Role: Customer Service Advisor Salary: £23,335 + Bonus Location: Heanor Hours: Monday - Friday 9am - 5:30pm (40 hours a week) Harper Recruitment are proud to be working with a growing and expanding business in Heanor. We are looking for passionate individuals to join a motivated and thriving team. What does the role involve? Ensure the efficient and timely handling of inbound and outbound calls. Identify opportunities for upselling products and services to maximise sales potential. Manage live chat inquiries and provide prompt responses. Deliver accurate information over the phone and in person when needed. Update customer records and internal databases as required. Create invoices, proformas, and credit notes. Generate inbound and outbound courier labels. Maintain clear communication with internal technical departments. Act as an effective liaison between customers and technical staff. Who are we looking for? Proven customer service experience Bubbly and passionate communicator Adaptability and team playerSubmit your CV today to apply! Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future. We are also hiring for remote weekend workers for this position