Guest Relations Executive

Guest Relations Executive - Marriott Grosvenor Square Join us as Guest Relations Executive! Participate in enhancing and personalising guest experiences at the hotel by working in a team and overcoming challenges. Build relationships with guests and colleagues to surprise & delight others by attentive touches and anticipation. Key Responsibilities - Meet and build relationships with guests focusing on repeat guests, elite Bonvoy members and other VIPs. - Play a key role in the full experience for guests by impacting all stages of stays including pre-arrival, in-house and post departure. - Identify preferences and update profiles to continuously tailor stays to guests' needs. - Deliver welcome amenities to guest rooms and purchase items from outside as required. - Close any service gaps and recover the experience for affected guests by working closely with the Front Office team. Key Requirements - Opera knowledge strongly preferred. - Keen interest to work within a team and help colleagues. - Ability to stay calm during high volume days and willingness to surpass obstacles. - Strong organisational skills. - Meet shift patterns - AM & PM, including weekends. Benefits - 28 days of paid leave per annum, including statutory bank holidays. - Accommodation service charge after successful completion of probation period. - Discounted rooms for you and friends & family across Marriott hotels worldwide. - Meals on duty & dry cleaning of uniform.

Thank you for your interest in joining the team and good luck!

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