Customer Communications Specialist - Loyalty

Customer Comms Specialist - Loyalty (Contract, Hybrid, Reading) - Mobile Telecoms

Join the Marketing team on an exciting mission to grow and engage our customer base! We're looking for a creative marketer to help drive loyalty communications our rewards app. You'll work closely with cross-functional teams to develop compelling customer comms that drive app downloads, user engagement, and offer redemptions.

Key Responsibilities:

• Develop and manage creative communications for the loyalty app (email, SMS, DM, app).
• Collaborate with teams (CVM, Marketing, Propositions) to create effective comms strategies.
• Write clear briefs for in-house creative teams and oversee asset delivery.
• Use data insights to drive marketing effectiveness and engagement.

What We're Looking For:

• Experience in B2C customer comms / marketing.
• Strong copywriting skills and attention to detail.
• Proven ability to influence stakeholders and work in cross-functional teams.
• Passion for creative, customer-focused marketing.
• Previous experience working on a loyalty platform will be an advantage!

This is an exciting opportunity for someone passionate about driving customer loyalty.

Hybrid role based in Reading (2 days/week in-office)

Role falls inside IR35

Project People is acting as an Employment Business in relation to this vacancy.