Installation & Service Coordinator

Engineer connect are recruiting for a Installation & Service coordinator for our client in the security alarms sector in Leicester Due to continued growth You will be responsible for coordinating and overseeing operations for our clients Key Responsibilities: o Pre-book preventative maintenance appointments with customers. o Organise S&M engineers’ diaries to perform 9 domestic or domestic-equivalent preventative maintenance visits per day for each engineer. o Speak with S&M engineers regularly to track progress. o Enforce checklist discipline. o All telephone calls from customers should be answered promptly o Schedule fault calls (corrective maintenance) promptly. o Ask engineers to gather data on panel age or prompt them to sell panel upgrade on aging panels. · Revenue Generation: o Pass on engineer reports from visits that require Extra Works to Head of Service & Maintenance for pricing and quotation. o Ensure the monthly Extra Works revenue targets are met. · Administration Duties: o Take card payments from customers when Accounts is not available. o Administer customer satisfaction survey monthly. o Process daily ARC reports. Additional responsibilities as Senior administrator · Provide training and mentoring to new Administrators/Coordinators. · Assist Head of Service & Maintenance as/when required. · Answer the office telephone and direct the call where needed. · Be able to take card payments from customers. Benefits: · Competitive salary dependent on experience (£23-27k) · 20 days holiday plus bank holidays · Pension scheme · Onsite / close free car parking · Sick pay scheme · Staff referral scheme · Training and development opportunities · Friendly, supportive team environment · Soon to be rolled out: Hybrid working 1 day per week (after probation)